HOW WE PRODUCE OUR HEALTH INFORMATION
Find out how we produce health information you can trust.
We provide independent, free, high-quality health information to help you understand how to lower your chance of broken bones (fractures) and live well with osteoporosis
On this page, we explain the steps we follow to produce our health information. We make sure our health information is clear, accurate, up-to-date, relevant and easy to use.
The PIF TICK
We are proud that our health information has earned the PIF TICK quality mark. The PIF TICK lets you know our information is evidence-based, up-to-date and easy to understand.
The PIF TICK logo means you can trust our information. You will see it on our website, booklets and other resources.
PIF stands for Patient Information Forum. The Patient Information Forum is an independent organisation and they run the PIF TICK scheme. Visit the PIF TICK website for more information.
What we produce
We produce independent, reliable health information to help people look after their bones. Our information is for:
people living with osteopenia, osteoporosis or broken bones (fractures)
their families, friends and carers
anyone who wants to keep their bones strong and healthy.
Our information is free and available in different formats.
We produce information on many topics that matter to people at risk of, or living with osteoporosis. This includes:
You can find our health information by:
using the search box on our website
browsing the webpages in the information and support section on our website
printing, downloading and watching our health information resources.
You can also order printed copies of some resources. Email info@theros.org.uk or call 01761 471771.
Our clear and trustworthy health information can help you understand osteoporosis and your bone health. It can also help you make informed decisions about your health and feel more in control.
How we develop our health information
Our expert Health Information team creates and updates all our health information. They follow the highest standards to make sure our information is:
easy to understand
up-to-date
based on reliable research and the latest guidelines
accurate
useful for people living with osteoporosis.
Our health information is relevant for people in England, Scotland, Wales and Northern Ireland.
Our information is easy to understand
We want everyone to find our information easy to understand. To do this, we:
use plain English
explain medical or technical words
use short sentences
use pictures and diagrams to support the text
make sure the structure is clear
make sure key messages are clear.
Our information is up-to-date
We aim to review our information at least every three years. You can find the review dates at the end of each webpage or resource. These dates show when we last reviewed the information and when we plan to review it again.
Our references and sources
We base our health information on the latest, trustworthy evidence and guidelines.
We involve healthcare professionals and experts
Healthcare professionals and other experts review all our information. This makes sure it is accurate. We also involve our Specialist Osteoporosis Nurses and Clinical, Scientific and Academic Advisors.
We involve people with osteoporosis
People living with osteoporosis review all our information. They help us make sure it is clear and easy to use. We regularly talk to people with osteoporosis to understand what information they need.
Want to help? If you would like to help review our information, join our Community Advocate Network. Your feedback can help us create better information to help everyone look after their bone health.
Share your feedback
We are always keen to hear from people living with osteoporosis. Your comments and suggestions help us improve our information. Email us at healthinfo@theros.org.uk
Accessibility
Osteoporosis affects everyone. We want everyone to get the information they need to look after their bones.
We follow accessibility and readability guidelines to make sure our information is clear and easy to use.
We understand that people like to access health information in different ways. We provide:
digital health information on our website
printed health information, including booklets and leaflets
videos with subtitles
audio recordings
easy read information
information in different languages
information in large print.
Visit Booklets and resources to find, watch, read and download our information in different formats and languages.
If you need our information in large print format, email us at healthinfo@theros.org.uk
If you need information on a topic but it is not in the format you want, email healthinfo@theros.org.uk. We cannot always provide information in your preferred format, but your feedback helps us to plan new formats.
Artificial Intelligence (AI)
We are committed to the responsible use of AI technology in our Health Information.
Our expert Health Information Editors develop all our health information. People living with osteoporosis and healthcare professionals also carefully review our information.
Before we publish a resource, it is approved by our Health Information Manager and Head of Information and Support Services.
The team may sometimes use AI-assisted editorial tools. These include:
· Hemingway Editor to help simplify language and improve readability
· Mendeley Cite to help organise our research references.
We may sometimes use Microsoft Copilot to:
find different phrasing for a sentence or title
summarise feedback from reviewers
search common themes on social media platforms.
We do not upload identifiable data to AI. This includes data such as names and location, and the health data of our community.
When we use AI, a human always carefully checks the output of the AI model.
Staff must use AI in line with the Royal Osteoporosis Society’s Privacy Policy.
Our health information disclaimer
We make every reasonable effort to make sure our health information is accurate and up-to-date.
Our information does not replace medical advice from your own doctor or other healthcare professionals. Always talk to a healthcare professional to discuss your bone health.
The Royal Osteoporosis Society is not responsible for and we cannot accept liability for misinterpretation, misuse of information, loss, harm or damage arising from any reliance on or use of the information or guidance provided.
Reproducing our health information
Our information is protected by copyright.
Healthcare professionals are welcome to share our information with their patients. Visit Resources for your patients for more information.
If you wish to reproduce our information, email healthinfo@theros.org.uk for written permission.
If you have any questions about how we produce our health information, email healthinfo@theros.org.uk
